Automated Consultation Notifications & Escalations

Many organisations struggle with managing consultation submissions efficiently, especially when multiple stakeholders need to review and act on responses. An API-driven notification and escalation system could automatically alert the right people when specific conditions are met, such as:

• A submission containing certain keywords (e.g., "urgent," "complaint")
• A deadline approaching with outstanding responses
• A high-priority category requiring immediate review

This could be achieved by integrating Citizen Space with Microsoft Teams, Outlook, Slack, or other internal systems to trigger automated messages or notifications.

Example: New Zealand’s Marlborough District Council successfully integrated Citizen Space with Microsoft tools, ensuring key stakeholders were informed when consultation responses required attention.
 

Without an automated notification system, consultation teams spend unnecessary time manually checking for critical responses and ensuring the right people see them. Automating this process would:
✅ Improve efficiency by reducing manual workload
✅ Ensure timely responses and engagement
✅ Enhance transparency and accountability in public consultations

Would this integration be useful for your organisation? Tell us what you think or create your own idea!